Bookings help
Understand booking status, timing, changes, cancellations, and completion evidence.
Common questions
Open Bookings and select the record. The timeline shows whether it is requested, confirmed, in progress, completed, cancelled, or awaiting another action.
Available actions depend on the service, current state, and cancellation policy. FluffyPet shows the applicable terms before you confirm a change.
Use the booking support action and include the booking reference. Support can inspect the current state without asking you to repeat the full journey.