Privacy Policy

How FluffyPet collects, uses, shares, and protects information across pet-care workflows.

Last updated 18 April 2026

Introduction

Fluffypet Care Private Limited Effective Date: April 18, 2026 Last Updated: April 18, 2026

Fluffypet Care Private Limited ("FluffyPet," "we," "us," or "our") respects your privacy and is committed to protecting your personal data and related information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the FluffyPet website, platform, applications, dashboards, communication tools, and related services.

FluffyPet is designed as a connected ecosystem for pet care, animal welfare, service coordination, and related workflows involving pet owners, veterinarians, clinics, service providers, NGOs, volunteers, organizations, and other authorized participants.

By accessing or using FluffyPet, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

FluffyPet is operated by:

Fluffypet Care Private Limited Jurisdiction: Ranchi, Jharkhand, India Email: hello@fluffypet.care Phone: 9264443533

For any privacy-related query, grievance, correction request, or data-related concern, you may contact us at hello@fluffypet.care.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed through:

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

When you register, contact us, create a profile, use platform features, or interact with others through FluffyPet, we may collect:

name
email address
phone number
postal address
account credentials
profile details and preferences
organization details
professional or verification documents where applicable
communications, messages, support requests, feedback, ratings, and reviews
media, documents, forms, certificates, and attachments uploaded by you

3.2 Animal and Pet-Related Information

To provide more precise, relevant, and useful results, FluffyPet collects and processes animal-related data. This may include:

pet name
species
breed
sex
age
identifying characteristics
photographs
vaccination history
allergies
medications
clinical notes
diagnostics
treatment history
behavior notes
feeding details
activity records
ownership, adoption, foster, rescue, breeder, or lineage-related information
insurance-linked or claim-related details where relevant

FluffyPet's platform structure is built around pet records, medical information, service history, ownership flows, and connected care journeys.

3.3 Booking, Service, and Operational Information

When you use FluffyPet for services or platform workflows, we may collect:

appointment or service request details
provider selection and booking status
calendar or schedule-related information
service notes and completion records
task, rescue, foster, adoption, and volunteer activity details
support tickets, incident reports, and dispute records
reviews, ratings, and workflow outcomes

3.4 Location and Geospatial Information

Where necessary for service discovery, rescue coordination, volunteer workflows, or related use cases, we may collect:

approximate or precise location, if permitted
address details
service area details
event, rescue, or facility location information

3.5 Automatically Collected Information

We may automatically collect certain technical data, such as:

IP address
browser type
device type
operating system
app or platform version
language settings
login times
session activity
usage patterns
error logs
performance and diagnostics data

3.6 Information From Other Sources

We may receive information from authorized third parties such as:

service providers involved in your requested workflows
veterinarians, clinics, NGOs, shelters, or organizations interacting with your pet's records or service requests
payment gateways for payment confirmation or transaction metadata
public authorities or lawfully authorized entities where required

Privacy Policy

Introduction

1. Who We Are

2. Scope of This Privacy Policy

3. Information We Collect

3.1 Information You Provide Directly

3.2 Animal and Pet-Related Information

3.3 Booking, Service, and Operational Information

3.4 Location and Geospatial Information

3.5 Automatically Collected Information

3.6 Information From Other Sources

4. Why We Collect Information

5. Animal Data and Precision of Results

6. Legal Basis and Consent

7. How We Share Information

8. Payments

9. User Control and Sharing Permissions

10. AI, Analytics, and Product Improvement

11. Cookies and Similar Technologies

12. Data Retention

13. Security

14. Cross-Border Data Transfers

15. Your Rights

16. Children and Minors

17. Public Content and Community Features

18. Third-Party Services

19. Legal Compliance and Disclosure

20. Changes to This Privacy Policy

21. Governing Law and Exclusive Jurisdiction

22. Contact Us