Refund Policy
How refund eligibility and review work for FluffyPet bookings, purchases, donations, and payments.
Last updated 18 April 2026
Introduction
Fluffypet Care Private Limited Effective Date: April 18, 2026 Last Updated: April 18, 2026
This Refund Policy explains how refunds, cancellations, reversals, and related payment issues are handled on the FluffyPet platform operated by Fluffypet Care Private Limited ("FluffyPet," "we," "us," or "our").
FluffyPet is a digital platform that may enable users to access pet-care-related services, bookings, coordination workflows, and other platform features involving third-party service providers, organizations, and related participants.
By making a payment on FluffyPet, you agree to this Refund Policy.
1. General Principle
Refund eligibility depends on the nature of the payment, the status of the booking or service, whether the issue arose from the user, the provider, or the platform, and whether the amount has already been processed by a third-party payment gateway.
FluffyPet does not promise automatic refunds for every payment. Refunds are assessed based on the circumstances of the transaction, fairness, platform records, applicable law, and any specific service terms shown at the time of booking.
2. Payments Are Processed by Third-Party Gateways
All payments made on FluffyPet are processed through third-party payment gateways. FluffyPet does not itself act as the payment gateway and does not store full card or bank payment credentials unless expressly stated otherwise.