Last updated: April 18, 2026
Fluffypet Care Private Limited Effective Date: April 18, 2026 Last Updated: April 18, 2026
This Shipping Policy explains how shipping, delivery, dispatch, and related logistics are handled for orders placed through the FluffyPet platform operated by Fluffypet Care Private Limited ("FluffyPet," "we," "us," or "our").
FluffyPet may enable users to discover and purchase products, supplies, or other items from third-party vendors through the platform. Shipping and delivery of such orders are managed by the respective vendors using third-party courier services.
By placing an order through FluffyPet, you agree to this Shipping Policy.
FluffyPet is a platform that may facilitate discovery, ordering, and related workflow support for products listed by vendors.
Unless expressly stated otherwise:
Each vendor is responsible for:
Shipping timelines, serviceability, dispatch speed, and courier handling may vary from vendor to vendor.
Delivery availability depends on:
Some products may only be deliverable to selected cities, states, pin codes, or serviceable zones.
Estimated dispatch and delivery timelines may vary depending on:
Any shipping or delivery timeline shown on the platform is only an estimate unless expressly stated as guaranteed.
FluffyPet does not guarantee exact dispatch or delivery dates.
Shipping charges, if any, may be determined by the vendor based on factors such as:
Applicable shipping charges, if disclosed at checkout or order confirmation, will form part of the total order amount.
Once an order is placed, the vendor is responsible for reviewing, confirming, packing, and dispatching the order.
Dispatch may be delayed or declined in cases such as:
If an order cannot be fulfilled, the vendor or FluffyPet may cancel the order and process the appropriate next steps in accordance with the applicable cancellation or refund terms.
Where tracking is made available, it may be provided by the vendor or courier partner after dispatch.
Tracking availability depends on:
FluffyPet does not guarantee real-time tracking accuracy where the information is generated by third-party systems.
Courier partners may make one or more delivery attempts depending on their own policies.
If delivery cannot be completed because of reasons such as:
the shipment may be returned to the vendor, held by the courier, or marked undeliverable.
In such cases, refund or reshipment eligibility, if any, will depend on the circumstances and the applicable vendor, refund, or cancellation terms.
You are responsible for ensuring that:
FluffyPet and the vendor will not be responsible for delays, failed deliveries, or losses arising from incorrect or incomplete delivery details provided by you.
Shipping and delivery delays may occur due to factors outside FluffyPet's direct control, including:
FluffyPet shall not be liable for shipping or delivery delays caused by vendors, courier partners, or events beyond reasonable control.
If your package appears damaged, tampered with, incomplete, or materially different from the order at the time of delivery, you should:
FluffyPet may coordinate with the vendor for review, but the final resolution may depend on vendor findings, courier records, and the applicable refund, replacement, or return terms.
If a shipment is marked as delivered but has not been received, or appears lost in transit, you should contact us at hello@fluffypet.care with your order and shipping details.
FluffyPet may assist in coordinating with the vendor, but since the shipment is managed by the vendor and third-party courier, resolution may depend on:
In some cases, items in a single order may be shipped separately depending on:
As a result, different items from the same order may arrive at different times.
FluffyPet does not guarantee the performance, timelines, conduct, or service quality of any third-party courier or logistics provider used by a vendor.
Any delivery-related estimate, update, or status provided through FluffyPet may be based on information received from vendors or third-party systems and may be subject to change.
If any product is offered for delivery across states, regions, or jurisdictions, the vendor is responsible for ensuring lawful shipment and regulatory compliance.
Certain items may not be deliverable in some areas due to:
Orders affected by such restrictions may be delayed, modified, or cancelled.
Shipping-related concerns may also be subject to the applicable:
Shipping charges may or may not be refundable depending on the reason for the issue, the stage of dispatch, and the relevant policy terms.
To the fullest extent permitted by law, FluffyPet shall not be liable for:
FluffyPet may assist in coordination, but does not assume the role of shipper, warehouse operator, or courier.
We may update this Shipping Policy from time to time to reflect operational, business, legal, or platform changes. The updated version will be posted with a revised "Last Updated" date.
This Shipping Policy shall be governed by the laws of India.
Any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the courts at Ranchi, Jharkhand.
For shipping-related queries, contact:
Fluffypet Care Private Limited Email: hello@fluffypet.care Phone: 9264443533
