Payments and refunds
Customer payments, refunds, recipient earnings, and FluffyPet's manual payout process.
Common questions
FluffyPet revalidates availability, inventory, delivery, discounts, and taxes before creating an order so the final payable amount is authoritative.
The provider returns an approved refund to the original payment method. Processing time depends on the payment provider and bank.
For verified payment sources collected through FluffyPet, eligible recipient balances of at least ₹500 enter the weekly Monday manual-review queue, or the recipient can request their full eligible balance early from Earnings. Finance sends approved payouts manually to the verified Bank or UPI destination; this process does not depend on Razorpay Route or a linked-account transfer. A request is not a completed transfer until its status says Paid.
No. An early payout request always reserves the full eligible balance. This avoids partial-allocation and reconciliation errors while payouts are processed manually.
Recipients submit a private verification document and their Bank or UPI destination. Full destination details are encrypted; ordinary dashboards show only masked values. Never send full bank or UPI details to support by message.
Changing a verified destination creates a new version for review and pauses new payouts. A destination cannot be changed while a payout is queued or processing.
It is the bank or UPI reference recorded by FluffyPet Finance after a manual transfer. A unique reference and transfer date appear in payout history when the payout is marked Paid.
A refund before payout reduces or cancels the payable balance. If the external payout is already processing or paid, the refund becomes a negative adjustment against future eligible earnings.
FluffyPet has not verified that this workspace's payment source creates FluffyPet-collected payout earnings, so payout-ready balance is ₹0 and payout requests stay blocked. For breeders, hostels, and labs, direct sales, bookings, or test orders may still appear as role records, but FluffyPet does not currently collect, hold, or pay that direct revenue and those records do not create a FluffyPet payout balance.
Share the FluffyPet order, booking, payout support reference, or UTR shown in your history. Never send a full card number, Bank account number, UPI ID, verification-document link, or password.